Pouria Amini

Customer Support Data Alchemist
(I turn support tickets into strategy… and coffee into SQL queries)

Email Me
Pouria Amini

About

Seasoned Customer Support Data & Planning Manager with a knack for finding the story in the noise.

I don’t just track KPIs—I interrogate them until they confess what’s really happening in your support ops.

By day: Optimizing workflows, forecasting headcount, and making sure your CSAT doesn’t look like a rollercoaster.
By night: Debating whether NULL values are philosophical statements or just bad data hygiene.

Motto: “If you can’t measure it, I probably already have—and it’s slightly concerning.”

Experience

Okala
Customer Support Data and Planning Manager
Aug 2024 – Present | Tehran, Iran
  • Building data frameworks so clean, they spark joy (and reduce escalations by 30%)
  • Turning budget anxiety into actionable plans (with 100% more pie charts)
Snapp! Express
Customer Support Data and Planning Supervisor
Jan 2023 – Nov 2023 | Tehran, Iran
  • Made MetaBase do things its developers didn’t know were possible
  • Convinced stakeholders that “more data” ≠ “better decisions” (a heroic feat)
Snapp! Express
Operation Controlling Specialist
Jun 2022 – Jan 2023 | Tehran Province, Iran
  • Where I learned that “operational efficiency” is just fancy talk for “doing more with less coffee”

Skills

Core Competencies

  • Data Analysis — Because gut feelings don’t scale
  • Operational Planning — I plan so you don’t have to panic
  • SQL (Microsoft SQL Server) — My love language is SELECT * FROM sanity
  • MetaBase — Turning raw data into executive-friendly haikus
  • KPI Design & Monitoring — If it moves, I’ll metric it
  • Budget Forecasting — Making finance teams smile (rarely seen in the wild)

Soft Skills

  • Explaining analytics to non-analysts without sighing
  • Detecting when a dashboard is lying (they often do)
  • Surviving back-to-back Zoom meetings with dignity intact

Education

MBA, Marketing Administration
Islamic Azad University, Central Tehran Branch | 2022–Present
(Yes, I’m still in school. No, I don’t sleep.)

BSc, Mechanical Engineering
Islamic Azad University, Central Tehran Branch | 2012–2016
(Turns out torque equations and ticket volumes have more in common than you’d think.)

Get in Touch

Let’s talk data, ops, or why Excel isn’t a database (I’ll bring the coffee).

✉️ me@pamini.ir
🌐 Tehran, Iran

LinkedIn

P.S. If your support team is drowning in tickets, I don’t walk on water—but I can build you a life raft made of dashboards.